Refund policy

At Refining Faith Company, each item is thoughtfully curated and fulfilled through trusted third-party suppliers. Please review this policy carefully before placing your order, as it outlines our no-refund policy.

No Refunds — Store Credit Only

All sales are final.
Refining Faith Company does not offer refunds to the original form of payment.

Approved returns will be issued as store credit only, which may be used toward a future purchase.

By completing a purchase, you acknowledge and agree to this policy.

Return Eligibility for Store Credit

To qualify for store credit, the following conditions must be met:

  • Return request submitted within 7 days of delivery

  • Item must be unused, unworn, unwashed, and free of odors or damage

  • Item must be returned in original condition with all tags and packaging intact

  • Proof of purchase is required

Returns that do not meet these criteria will be declined.

Non-Returnable & Final Sale Items

The following items are not eligible for return or store credit:

  • Sale or clearance items

  • Items marked “Final Sale”

  • Intimates, swimwear, or personal care items

  • Accessories (including jewelry, hats, hair accessories, and bags)

  • Gift cards

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at refiningfaithcompany@gmail.com

Include:

  • Your order number

  • Clear photos of the item and packaging

Once reviewed and approved, a store credit or replacement will be issued at our discretion.

Claims submitted after 48 hours may not be eligible.

Return Shipping

Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

  • Shipping fees are non-refundable

  • Original shipping costs are not included in store credit

Store Credit Terms

  • Store credit is issued via email after the return is received and inspected

  • Store credit does not expire

  • Store credit is non-transferable and cannot be redeemed for cash

Refused, Returned, or Undeliverable Packages

Orders returned due to refusal, incorrect address, or failure to collect may be subject to a restocking fee. Store credit will be issued only after the item is received and inspected.

Dropshipping Disclosure

Because Refining Faith Company operates as a dropshipping boutique, items ship directly from our suppliers. Variations in packaging or multiple shipments may occur and are not considered defects.

Chargebacks & Disputes

By placing an order, you agree to this Refund & Return Policy.
We encourage customers to contact us directly before filing a chargeback or dispute so we may assist promptly.

Unauthorized chargebacks that violate this policy may be disputed with supporting documentation.

For all return or store credit inquiries, please contact:

📧 refiningfaithcompany@gmail.com

Thank you for shopping with Refining Faith Company🤍
We believe in intentional choices, grace-filled living, and honoring commitments , including the ones we make with our customers.